Question 1

What is HEXIS?

Accepted Answer

HEXIS Health is a health-optimization consulting and coaching platform. We connect clients with licensed independent providers for hormone optimization, peptide protocols, medical weight loss, and comprehensive lab testing — alongside in-house training and nutrition coaching. Telehealth consultations are available nationwide.

Question 2

How is HEXIS different from online clinics like Hims or Marek Health?

Accepted Answer

HEXIS is a coaching and consulting platform, not a prescription-first clinic. We combine in-person access with telehealth flexibility, and every optimization program is built around your labs and goals — reviewed by a licensed provider, not a template. You get a coaching team and a provider network working together, not just a script.

Question 3

What does a consultation include?

Accepted Answer

Your 30-minute consultation includes a comprehensive review of your symptoms, medical history, and objectives. Your provider will discuss potential treatment options and order targeted lab work. There's no obligation to proceed after the consultation.

Question 4

How do I get started with HEXIS?

Accepted Answer

The front door is a free consultation — no commitment required. You'll talk through your symptoms and goals with a provider, who will recommend lab work and discuss options. If you decide to move forward, ongoing care at HEXIS is built around a membership that covers your provider visits, InBody scans, monthly check-ins, coaching, and discounted treatment pricing — so your care is continuous and personalized rather than one-off transactions. Your provider will walk you through how it works during your consult.

Question 5

How much does it cost?

Accepted Answer

Initial consultations start with lab work (cost varies by panel). Program pricing depends on which protocols your provider recommends based on your labs and goals. We provide transparent pricing before anything begins — your provider walks you through costs at your free consult.

Question 6

Do you accept insurance?

Accepted Answer

We do not bill insurance. HEXIS is direct-pay — clear pricing up front, no insurance paperwork, no surprise bills.

Question 7

Is TRT safe?

Accepted Answer

When properly overseen by licensed medical providers, testosterone optimization is generally considered safe and effective. Safety depends on appropriate protocols, regular lab monitoring, and ongoing provider oversight — all of which are core to how HEXIS programs are structured. Comprehensive lab work is completed before any program begins, and monitoring continues throughout.

Question 8

Will I have to take TRT for life?

Accepted Answer

Testosterone optimization is typically a long-term commitment because exogenous testosterone suppresses natural production. Stopping requires a proper protocol to help your body restart natural production. Your licensed provider discusses all implications thoroughly during your consultation — before any program begins.

Question 9

What are the side effects of peptide therapy?

Accepted Answer

Side effects vary by peptide and individual. Common effects may include injection site reactions, mild fatigue, or appetite changes. Your licensed provider reviews all potential side effects specific to your protocol before it begins and monitors for adverse reactions throughout.

Question 10

How long before I see results?

Accepted Answer

Timeline varies by program and individual. Many clients notice initial improvements in energy and sleep within 2–4 weeks of starting a hormone optimization program. Full results typically develop over 3–6 months. Peptide protocol results vary — some notice effects within days, others need several weeks. Your provider tracks your progress and adjusts accordingly.

Question 11

Can women receive treatment at HEXIS?

Accepted Answer

Absolutely. Hormone optimization programs at HEXIS are available for both men and women, including programs for women navigating perimenopause or menopause. Our licensed providers specialize in women's hormonal health.

Question 12

What happens if I move out of state?

Accepted Answer

We provide telehealth services nationwide, so you can continue your care from any state. Your independent licensed provider can continue seeing you remotely, and prescription fulfillment through the partner pharmacy network is available nationwide.

Question 13

How often do I need lab work?

Accepted Answer

Initial comprehensive labs are required before any protocol. Follow-up labs are typically conducted at 6 weeks, 3 months, and then every 6 months once stable. More frequent monitoring may be needed during protocol adjustments.

Question 14

Are your providers actually licensed?

Accepted Answer

Yes. Medical services at HEXIS are provided by independent licensed providers. Our provider network includes Dr. Nicholas Trum, M.D., and Ashley Tebay, FNP-C — a board-certified Family Nurse Practitioner with 20 years of clinical experience. All credentials are verified and licensure is maintained nationwide.

Question 15

Where do medications come from?

Accepted Answer

Prescriptions are written by your independent licensed provider and filled by licensed partner pharmacies. The providers and pharmacies in the HEXIS network work only with pharmaceutical-grade products from credentialed sources. No research chemicals, no grey-market suppliers.

Question 16

Is my medical information secure?

Accepted Answer

Yes. We use HIPAA-compliant systems for all medical records, communications, and billing. Your information is never shared with third parties without your explicit consent.

Question 17

What if I have a problem or emergency?

Accepted Answer

We provide ongoing provider access for all active patients. For after-hours emergencies, we have an on-call system. For life-threatening emergencies, always call 911 or go to your nearest emergency room.

Question 18

What does ongoing care at HEXIS include?

Accepted Answer

Once you're a member, ongoing care covers your provider visits, InBody scans + monthly check-ins, coaching + nutrition planning, and member pricing on programs and lab panels. Your licensed provider reviews the specifics with you during your free consult.

Question 19

What peptides do you offer?

Accepted Answer

HEXIS offers a range of peptide protocol programs including options for recovery, performance, and longevity. The specific protocols available to you are determined by your licensed provider based on your goals, health status, and lab results.

Question 20

Do you offer GLP-1 medications for weight loss?

Accepted Answer

Yes. Medical weight loss programs at HEXIS include access to GLP-1 protocols through our licensed provider network. Any clinical protocol is determined and overseen by your independent licensed provider — only after a consultation and appropriate lab work, with ongoing monitoring throughout.

Question 21

What kind of training and nutrition coaching do you provide?

Accepted Answer

Our coaching includes personalized training programming, nutrition planning, InBody composition analysis, and monthly check-ins. Coaching is designed to complement your optimization program — not fight it. We integrate your provider-reviewed protocol with your training and lifestyle.

Question 22

Can I get labs without becoming a patient?

Accepted Answer

Yes. We offer standalone lab panels for those who want to understand their numbers before committing to treatment. Lab panels are available nationwide.

Question 23

Do you offer telehealth for all services?

Accepted Answer

Telehealth is available nationwide for hormone optimization, peptide therapy, medical weight loss, and lab review consultations. In-person visits are available for initial consultations and InBody scans.

Question 24

What is an InBody scan?

Accepted Answer

InBody is a professional body composition analyzer that measures muscle mass, body fat percentage, visceral fat, water balance, and metabolic rate in under a minute. It's non-invasive, highly accurate, and provides detailed tracking of your physical progress.

Question 25

How do I get my medications?

Accepted Answer

Once your independent licensed provider writes your prescription, it is sent to a licensed partner pharmacy, which fills and ships it directly to you. The pharmacy handles fulfillment, billing for the medication, and any shipping logistics. HEXIS does not handle prescription billing or shipping.

Question 26

Am I locked into a contract?

Accepted Answer

No. There are no contracts or cancellation fees. You can pause or cancel your membership or program at any time through your member portal or by contacting our office.

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